MasterCard Chargeback Reason Code 4831
Description of Reason Code 4831
Transaction Amount Differs
Insights from Rules and Regulations
The cardholder claims that the amount they agreed to pay differs from the amount charged.
How to Win Reason Code 4831
Respond to this chargeback by providing documentation and a written explanation showing two separate transactions were correctly processed. If this is an unreasonable amount dispute, provide documentation showing that the cardholder agreed to an amount range as reasonable and that the transaction did not exceed this amount range.
Transaction Modifiers applicable to Reason Code 4831
- None
Additional Information About Reason Code 4831
Reason code is categorized: MasterCard, Point-of-Interaction Error
Use the Chargeback App to respond to MasterCard Chargeback Reason Code 4831.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.