Description of Reason Code UA02
Fraud - Card Not Present Transaction
Insights from Rules and Regulations
The cardholder claims that they did not approve or participate in a Card Not Present card sale.
How to Win Reason Code UA02
Prove that the items were delivered and that you used the Address Verification Service to validate the numeric portion of the cardholder’s billing address, including street address and ZIP code, or that the response to an Address Verification request indicated that the cardholder’s address is not verified because the card is issued outside of the United States.