Description of Reason Code RM
Cardholder Disputes Quality of Goods or Services
Insights from Rules and Regulations
The cardholder claims the goods or services delivered by the merchant were not of the quality or condition agreed-upon.
How to Win Reason Code RM
Prove that the cardholder approved of the quality of the goods or services at the time of the transaction, either through signed documentation or written correspondence. If applicable, you can also show that your attempts to correct the cardholder's issues have been rejected. Alternatively, if you've already resolved this issue with the cardholder, provide evidence of that instead. You may also show that the cardholder never cancelled or rejected the goods or services and maintains possession of them. In addition, you may provide evidence disclosing the terms agreed upon with the cardholder refuting the allegation of misrepresentation and that goods or services were rendered as described in the terms agreed to by the Cardholder.