American Express Chargeback Reason Code C31

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American Express Cardmember Dispute Reason Codes

American Express Chargeback Reason Code C31

Description of Reason Code C31

Goods/Services Not as Described

Insights from Rules and Regulations

The cardholder claims to have received goods or services that are different than the written description provided at the time of the charge.

How to Win Reason Code C31

You may provide proof refuting the cardholder’s claim that the written description differs from the goods/services received, or proof that the cardholder agreed to accept the goods/services as provided or "as is", or proof that goods and services matched what was described at time of purchase (e.g., photographs, emails). For goods or services that were received in a damaged or defective state, you must show that an attempt was made to repair or replace damaged or defective goods or to provide replacement services. If the goods or services were returned, state how the cardholder did not comply with your clearly documented cancellation, return policy or applicable law and regulations.

Transaction Modifiers applicable to Reason Code C31

  • None

Additional Information About Reason Code C31

Reason code is categorized: American Express, Card Member Disputes

Use the Chargeback App to respond to American Express Chargeback Reason Code C31.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.