American Express Inquiry Reason Code 059

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American Express Inquiry Reason Codes

American Express Inquiry Reason Code 059

Description of Reason Code 059

Repair/Replace Request

Insights from Rules and Regulations

The cardholder has requested the repair or replacement of an order that was damaged or defective.

How to Win Reason Code 059

Provide return instructions and make the appropriate repairs, or provide a copy of your return/replacement policy and explain why the order cannot be repaired/replaced.

Transaction Modifiers applicable to Reason Code 059

  • None

Additional Information About Reason Code 059

Reason code is categorized: American Express, Inquiries

Use the Chargeback App to respond to American Express Inquiry Reason Code 059.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.


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