13.5 Misrepresentation

Alex Forbess5 Comments

13.5 Misrepresentation

Description of Reason Code

Misrepresentation of the purchased good and/or service

Insights from Rules and Regulations

The cardholder claims the purchased good/service was misrepresented during the transaction. Examples include false advertisement and a merchant falsifying the quality of the purchased good/service.

How to Win Reason Code

Provide proof that all representation of purchased good/service was, and is, accurate during the transaction.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.5 Misrepresentation.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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