13.3 Not as Described or Defective Merchandise/Services
Description of Reason Code
Not as Described or Defective Merchandise/Services
Insights from Rules and Regulations
Either the goods or services did not match what was described on the transaction receipt or other documentation presented at the time of purchase. OR The merchandise received by the cardholder was damaged or defective (All excluding France Domestic). OR The cardholder disputes the quality of the goods or services (All excluding France Domestic).
How to Win Reason Code
You need to provide documentation to prove that the goods or service matched what was described, a rebuttal addressing the cardholder's claims, and if applicable, documentation to prove that the cardholder did not attempt to return the merchandise.
Transaction Modifiers applicable to Reason Code
None
Additional Information About Reason Code
Reason code is categorized: Consumer Disputes, Visa
Use the Chargeback App to respond to 13.3 Not as Described or Defective Merchandise/Services.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.