13.3 Not as Described or Defective Merchandise/Services

Alex Forbess8 Comments

13.3 Not as Described or Defective Merchandise/Services

Description of Reason Code

Not as Described or Defective Merchandise/Services

Insights from Rules and Regulations

Either the goods or services did not match what was described on the transaction receipt or other documentation presented at the time of purchase. OR The merchandise received by the cardholder was damaged or defective (All excluding France Domestic). OR The cardholder disputes the quality of the goods or services (All excluding France Domestic).

How to Win Reason Code

You need to provide documentation to prove that the goods or service matched what was described, a rebuttal addressing the cardholder's claims, and if applicable, documentation to prove that the cardholder did not attempt to return the merchandise.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.3 Not as Described or Defective Merchandise/Services.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

LEARN MORE