13.1 Merchandise/Services Not Received

Alex Forbess4 Comments

13.1 Merchandise/Services Not Received

Description of Reason Code

Services Not Provided or Merchandise Not Received

Insights from Rules and Regulations

The cardholder participated in the transaction, but the cardholder or an authorized person did not receive the goods or services because the merchant was unwilling or unable to provide the goods or services.

How to Win Reason Code

Provide documentation to prove that the cardholder or an authorized person received the goods or services at the agreed location or by the agreed date.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.1 Merchandise/Services Not Received.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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