13.1 Merchandise/Services Not Received
Description of Reason Code
Services Not Provided or Merchandise Not Received
Insights from Rules and Regulations
The cardholder participated in the transaction, but the cardholder or an authorized person did not receive the goods or services because the merchant was unwilling or unable to provide the goods or services.
How to Win Reason Code
Provide documentation to prove that the cardholder or an authorized person received the goods or services at the agreed location or by the agreed date.
Transaction Modifiers applicable to Reason Code
None
Additional Information About Reason Code
Reason code is categorized: Consumer Disputes, Visa
Use the Chargeback App to respond to 13.1 Merchandise/Services Not Received.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.