I want dispute resolution.

Use your PayPal data to create dispute, claim, and chargeback responses in seconds.

Get Started with Real-time Dispute Resolution

Dispute Management for PayPal Sellers

Dispute resolution made simple.

Relevant data from PayPal and your shopping cart platform comes together in the Chargeback app.

This data transforms into compelling evidence that you can review and enhance before completing a response.

When a response is complete, you can download it as a PDF or an editable DOCx and send to your processor.

Dispute resolution made simple


A better way to manage customer disputes.

Get faster and more effective chargeback management when you use your PayPal data to create dispute, claim, and chargeback responses in seconds.



THE CHARGEBACK APP


Respond to disputes faster.

Connect

Data from PayPal and your shopping cart tech comes together in the app.

Review

This data transforms into compelling evidence that you review and enhance.

Complete

Download your completed response as a PDF or DOCx and send to your processor.

Chargeback responses with a lot to love.

Reduce response generation time by as much as 90%.

Instead of spending hours trudging through thousands of data points to haphazardly create a chargeback response, the right PayPal and shopping cart tech data is automatically pulled so you can create responses in seconds.



Include accurate data in every response.

Since data from PayPal and your shopping cart is pulled into the app automatically, you don’t need to worry about including incorrect data in your chargeback response.

Card network rules guide all compelling evidence.

Each card network has unique rules regarding chargebacks and the evidence required to overturn the dispute. Our templates are built on the specific card network rules and regulations.



DIY or outsourced expertise? You don’t have to choose.

Chargeback gives you the best of both worlds: the self-serve convenience of DIY software, plus our expertise acquired through years of payment and dispute experience.

SOLUTION FOR SELLERS


Protect your store and so much more.

Request a Demo

Fraud teams, meet mission control.

Instead of homegrown spreadsheets and time-consuming data pulling, fraud teams are empowered through dispute management software designed for scaling in-house operations while increasing productivity and effectiveness.

Mission Control for Fraud Teams

Empower fraud teams with dispute management software designed for scaling in-house operations while increasing productivity and effectiveness.

  • No more homegrown spreadsheets.
  • No more time-consuming data pulling.

Relevant data creates compelling responses.

Completed responses are downloadable PDF or editable DOCx files that always include relevant evidence that’s specific to the dispute, reason code, and your industry.

  •  

    AVS RESULTS

  • authorization_detailsAUTHORIZATION
    DETAILS
  • terms_and_conditionsTERMS AND
    CONDITIONS
  •  

    tracking_informationTRACKING
    NUMBERS



  • customer_communicationCUSTOMER
    CORRESPONDENCE
  •  

    screen_shotsSCREENSHOTS

  •  

    sales_receiptsSALES
    RECEIPTS

  • product_detailsPRODUCT
    INFORMATION

CONSOLIDATE DATA SOURCES


Relevant data creates compelling responses.

Completed responses are downloadable PDF or editable DOCx files that always include relevant evidence that’s specific to the dispute, reason code, and your industry.

Integrate more, do less.

PayPal provides the transactional data you need in your responses. But, when you connect your shopping cart technology along with PayPal, you automatically pull customer data into your responses that paints the full picture of the dispute to the issuing bank.





Integrate more, do less


Put the data from your store to work.

PayPal provides the transactional data you need in your responses. But, when you connect your shopping cart technology along with PayPal, you automatically pull customer data into your responses and present the right evidence to the issuing bank.

Responding to PayPal chargebacks has never been easier.

Request an invitation to see if you qualify for our early-access beta program.

Get Started with Real-time Dispute Resolution

Schedule a Demo to Learn More

See why responding to PayPal chargebacks has never been easier.