Graphic Design Options for SMBs

Kevin ParksSmall BusinessLeave a Comment

SMB Graphic Design

Ecommerce merchants face seemingly endless graphic design needs. For many SMBs, determining exactly how to meet those needs is a challenge. What resources do you need? How much design expertise is required to fulfill the tasks? How much money will graphic design work cost? How can you ensure a quality finished product? Finding the answers to those questions is not easy. So, we brought in expert help to break it down. We asked Kevin Parks, the … Read More

What is a Chargeback?

Scott StoneChargeback Basics38 Comments

What is a Chargeback

We had to ask ourselves that question. Don’t get me wrong. We have experience with disputes and chargebacks. Our dispute management software would be useless if we didn’t have it. But the question to what is a chargeback can offer a simple or complex answer. It really depends on the chargeback and the reason code that issued it. Let’s first look at the definition. And then we’ll build it up the answer, step-by-step: Cardholders occasionally file … Read More

Pass-Through Pricing: As Good As It Gets?

Scott StoneIndustry Terms1 Comment

Interchange Plus Pricing

Whether you call it interchange plus pricing, true pricing, cost plus, or pass-through pricing, it is widely considered the most transparent and merchant-friendly credit card processing pricing structure. The savvy CFO has insisted her credit card processor utilize pass-through pricing for years now, but is that what’s really being provided? Pure Pass-Through Pricing Pass-through pricing is simply a pricing model used by credit card processors that charges merchants the industry-wide interchange fees plus a small fixed … Read More

How Chip Credit Cards Work [Gifographic from LendingTree]

Emily VuittonInfographicLeave a Comment

How Chip Cards Work

We talk a lot about EMV on the Chargeback blog. From its implications for merchants, to chargeback policy adjustments made by Visa, MasterCard, and American Express, the list goes on. But a recent gifographic from LendingTree explains the basics how EMV chip cards work in an easy-to-understand way. The Gist of the Gifographic Magnetic stripe technology leaves card users vulnerable to system hacks. Credit cards with magnetic stripes contain tracks static of sensitive data. When the card … Read More

6 Essential Ecommerce WordPress Plugins for Beginners

Emily VuittonEcommerce1 Comment

WordPress Plugins for New Merchants (1)

As a merchant, you put a lot of thought into deciding on an ecommerce platform that facilitates the transactions on your website. It’s a big decision and one of earliest you’re asked to make regarding your ecommerce presence. As you’re more than aware, running an ecommerce website requires more than a domain, a WordPress theme, and an ecommerce platform. That’s where plugins come in handy. One of the features that makes WordPress so appealing is the … Read More

Ecommerce Can Expect Nearly $7 Billion in Chargebacks in 2016

Scott StoneChargebacks45 Comments

Ecommerce fraud losses

Our team set out to put a dollar amount on annual fraud losses for ecommerce, which is surprisingly difficult to ascertain. What is readily available to all of us are statistics to help us find the answer. We know that merchants have a big opportunity in recovering revenue from fraud. But when we found out just how much ecommerce merchants can recover annually, the opportunity got even bigger. How Much Revenue Does Ecommerce Lose to Fraud? … Read More

e-Gift Card Scams 101

Scott StoneFraud Prevention6 Comments

digital gift card scams - the basics

Electronic digital gift cards, or e-gift cards, are the fastest growing segment of the gift card industry growing at a rate of 29 percent annually. By the end of 2016, e-gift cards racked up more than $10 billion in sales. That’s a whole lot of money being transferred through digital wallets like Apple Pay, Android Pay and WeChat (Just ask Walmart about WeChat’s value). e-Gift cards provide a lot more ease than its physical counterparts, so it … Read More

Amazon Prime Day: Bang or Bust for Merchants?

Emily VuittonEcommerce1 Comment

Amazon Prime Day

Amazon Prime Day is July 12, next Tuesday. As Prime members camp out in front of their laptops awaiting the midnight PT kick off, some merchants and consumers alike are still jaded from last year’s Prime Day. U.S. sales on Amazon jumped 93 percent on Prime Day last year. This year is the second installment of Amazon’s day of deals, where Prime members get access to over 100,000 deals and new deals appearing every five minutes. … Read More

Exploring the Merchant Challenge with Chargebacks [Podcast]

Emily VuittonChargebacks1 Comment

Payments on Fire Podcast

At the end of last month, Chargeback CEO Dave Wilkes had the chance to sit down with George Peabody of Glenbrook for their Payments on Fire podcast. If you’re unfamiliar with chargebacks or could just use some clarification, this podcast is the perfect listen for getting your feet wet and gaining a basic understanding. Skim through some of our favorite quotes and ideas Dave shares as you listen to the full podcast here. Dave on Chargeback … Read More

Customer Success, Chargebacks, and SaaS Startups

Emily VuittonEcommerceLeave a Comment

Customer Success and Chargebacks at SaaS Startups

Earlier this year, Nudgespot published a blog post aimed at rounding up the best of the best actionable customer success insights for Saas startups. The team at Nudgespot is continually adding more resources to the 75+ Actionable Insights and Resources To Customer Success for SaaS Startups, so you should probably bookmark it! Their post resonated with our team, because customer success goes hand-in-hand with chargebacks. Furthermore, SaaS startups often utilize recurring billing, making them particularly susceptible … Read More