Scott Stone: A Relationship Creator

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Scott Stone CMO

We come in contact with numerous people throughout our lives, and one of the key aspects of ensuring you’re successful in your work life is developing good relationships with the people you know. And nobody knows that better than Scott Stone. As Chargeback’s CMO, he knows it all boils down … Read More

Visa Chargeback Monitoring Program

Scott StoneMerchant ServicesLeave a Comment

Visa Chargeback Monitoring Program

Prior to January 2016, Visa provided two programs for high-risk merchants who experience a high volume of chargebacks, the U.S. Merchant Chargeback Monitoring Program and the Global Merchant Chargeback Monitoring Program. Those two programs have been combined into a single program that adopts the stricter elements among the two. Here’s what you need to know. … Read More

Spencer Prows:’s Very Own Mr. Fix It

Scott StoneAnnouncements1 Comment

Spencer Prows CIO

Whether it’s at work or in his personal life, Spencer Prows’ passions are learning, problem solving and being with people. While most of Chargeback’s executive team came on board in November of 2015, Prows joined in October as the company’s COO. One of his favorite quotes comes from a verse … Read More

Khalid El-Awady for President

Scott StoneAnnouncements1 Comment

Khalid El-Awady President

An experienced operator and entrepreneur in the financial technology space, El-Awady is the current president of Chargeback. He came on in November of 2015 and was recruited by the company’s board of directors along with CEO Dave Wilkes. Prior to joining Chargeback, El-Awady was one of the first employees of … Read More

Nate Smith: Man of Many Talents (and Interests)

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Nate Smith CTO

Nate Smith first learned to program computers during grade school. An early academic foray into computer science resulted in two published technical papers. Later, Smith was surprised to discover that he found programming “in industry” more fulfilling than academia. Since finishing his degree in computer science, he has created software … Read More

Dave Wilkes: Always Taking It to the Next Level

Scott StoneAnnouncements1 Comment

Dave Wilkes CEO

Dave Wilkes is all about pushing himself to take things to the next level. He believes if you don’t challenge yourself then you’ll get stuck, and that the more you challenge yourself, the better, more capable and more talented you become—which is probably why he’s founded and co-founded six different … Read More

Average Chargeback Rates: How Does Your Business Compare?

Cassi MatthewsChargebacks14 Comments

Chargeback Rate

Your chargeback rate can enhance or diminish your business. It’ll depend if your rate is near the ‘high-risk merchant’ benchmark. That affects how many credit card processing companies will work with you. It even affects the charges you receive from these companies. In addition, it gets worse if you don’t manage … Read More

Top 10 Reasons for a Product Return

Cassi MatthewsCustomer Service17 Comments

Top Reasons For Product Returns

Let me first say this: a product return isn’t necessarily a bad thing. I say that with confidence…and it’s based on a six-year study from the University of North Carolina’s Flagler Business School. The study was done in 2009, but it’s still groundbreaking today. After all, the school looked at … Read More