Pauline speaks Portuguese, English, Spanish and Italian and currently she works as a translator at translation service TheWordPoint. She travelled the world to immerse herself in the new cultures and learn languages. Today she is proud to be a voting member of the American Translators Association and an active participant of the Leadership Council of its Portuguese Language Division. You’ve more than likely heard of blockchain technology – especially with the popularity of Bitcoin which took … Read More
Types of Fraud in the Digital Goods World
Digital good merchants face more challenges than others when it comes to disputes. This is simply because of the nature of digital goods. Digital goods are mostly bought in a card-not-present environment, they are delivered instantly, they are able to be stored and sold conveniently, and other factors that make digital goods a target for malicious fraud and non-malicious fraud alike. We will go over what types of fraud digital good merchants need to be aware … Read More
Dispute Best Practices for Recurring Physical Goods
The recurring billing model is great for merchants. There is a reason that so many companies have either adopted the model or built their entire business around it. Unfortunately, the same factors that make the model great also puts it at risk for disputes. Because of the susceptibility to disputes, it is important for recurring goods merchants to be aware of cardholders motives and best practices for preventing disputes. We will go over some of the … Read More
Usage Evidence Gathering Strategies
To make a winning dispute response merchants must provide evidence that disproves the cardholder’s claim. The evidence that merchants must provide is laid out by the card networks. To make the most compelling response documents it is recommended that merchants follow the card networks guidelines as close as possible. One piece of compelling evidence that the card networks ask merchants to provide in their responses is usage evidence. We will go over some strategies on how … Read More
Why You Should Respond to Every Dispute
No matter the reason code, merchants should respond to every dispute. In this post, we will take a look at some telling social media posts and go over why merchants should respond to every dispute. Over the last couple of weeks, I have come across some posts on social media that merchants need to be aware of. These posts are meant to be funny and were shared … Read More
CNP Losses – A Digital Subscription Perspective
When it comes to disputes, digital subscription merchants are faced with more challenges than most. Merchants that sell subscription digital goods have three factors that increase the chance of receiving disputes. We will break down the three main reasons why digital subscription merchants are receiving disputes and what can be done to prevent them. Fraudsters are drawn to digital goods. True fraud is when a fraudster uses a stolen credit card number to make a purchase, … Read More
What is a Payment Reversal?
Payment reversals are part of running a business. It is important to understand what types of payment reversals happen, under what circumstances each takes place, and what the outcomes are for merchants. A payment reversal is when a customer receives back the funds from a transaction. This process can happen in a couple of ways; customer disputes, authorization reversal, and refunding payment. Each of these reversals takes place at different stages of the payment process and … Read More
What is a Merchant Identification Number?
With the rise of the internet and ecommerce, merchant ID numbers were created to help protect both the business and customer. A merchant identification number (MID) is a code that is associated with an online business and plays a pivotal role in keeping the transactions between the customer and business secure — including protecting the customer’s sensitive information. As the name implies, the merchant identification number correctly identifies the business when the customer makes a credit … Read More
What is a Bank Identification Number?
On all the credit cards you own, you’ll have noticed the long set of numbers on the front. This is often referred to as the credit card number, and it’s what you input whenever you buy something online. Each set of numbers, however, has a special significance beyond simply separating one credit card from another. Right now, we’ll focus on the first set, which is called the bank identification number. So what is a bank ID … Read More
How Product Descriptions Can Help Prevent Disputes
Ecommerce is amazing for many reasons. It connects customers and merchants from all over the world. It allows the customer to look at all the possible options for a product. Shoppers never have to leave the comfort of their home. The one thing ecommerce shopping does not have is the ability to touch and physically see the product. This is where some problems come in. Reason codes are provided in a dispute notification as a means … Read More