Ecommerce transactions are not as secure as in-person transactions. But in a world where not offering ecommerce options to customers is simply not acceptable, merchants have to be as careful as possible when accepting online payments. One common method of ecommerce fraud prevention that merchants can use is to require … Read More
2018 Round-Up of the Best Dispute Content We Created
We reached out to Nasir N. Pasha (Esq.), the managing attorney of Pasha Law PC to get some expert legal advice on how to take legal action against a fraudster. In this guest Q&A, Mr. Pasha explains what legal matters merchants can take if fraud either gets out of control … Read More
Click-and-Collect Disputes
As we learned from the LexisNexis report, fraud rates are already on the rise. Now with the holiday season upon us, merchants are expecting to see a surge in transactions. Unfortunately, they can also expect a rise in fraud too. Fraud attempts are expected to increase by 14% during the … Read More
Dispute Response Templates for Digital Goods Transactions
As we talked about earlier this month, the cost of fraud for digital good merchants is higher than physical good merchants. To help digital merchants, we have created templates specifically for responding to digital good disputes. In this post, we’ll show you some of the main pieces of evidence needed … Read More
What Is Account Takeover Fraud?
The cost of account takeover fraud tripled last year, reaching an estimated $5.1 billion in the United States. This type of fraud is costly and frustrating for customers and merchants alike. Account takeover fraud is when a fraudster obtained valid credentials to takeover an online account. After gaining access to … Read More
Car Rentals: Visa Guaranteed Reservations, No-Show Fees & Disputes
People are spending more money on travel—which is great news for travel merchants. In 2018, Millennials are estimated to spend about $6,800 on vacations, and Gen Xers will spend $5,400. But with an increase in spending comes an increase of customer disputes. And for travel merchants, that’s the bad news. … Read More
Growing Cost of Fraud For Digital Goods
The LexisNexis 2018 True Cost of Fraud study surveyed 703 risk and fraud executives at targeted U.S. merchants. The respondents represented all channels, company sizes, industries, and payment methods to fully understand the cost fraud. This report found the overall cost of fraud and the number fraud attempts is continuing … Read More
Visa Token Service
Visa recently announced 20 new partners to their token services. These new partners include PayPal, Adyen, and Worldpay to name a few. By joining Visa Token Services, the 20 new gateway and payment partners can now tokenize digital payments for their merchant and payment clients. With the expansion to these … Read More
Dispute Response Tips for Analysts
Creating dispute response documents and understanding disputes are vital parts of the dispute analyst job. Here are all the key pieces of information merchants and analysts need to respond and analyze disputes. ***Author’s note: For a more thorough explanation on actionable documentation, please read How to Create a Chargeback Response … Read More
Loyalty Program Fraud
Loyalty programs are becoming more popular among retailers and restaurants. It makes sense that more merchants are hopping on the loyalty train. As you have probably heard before, “It costs more to earn a new customer than to retain one.” In fact, it can be 5 to 25 times more … Read More