The term “flipping,” when talking about fraud, is normally associated with fraudsters buying property. They will then resell it at an artificially inflated price for a considerable profit, even though they only made minor improvements to it. In the world of disputes, flip fraud has a little different meaning, but … Read More
Disputes Make the Ecommerce World Go Round
It should be nothing new when I tell you that ecommerce is the name of the game. Merchants are prioritizing their online strategies more than ever, and customers are not afraid to shop online. A recent survey of more than 1,000 online shoppers found that 47.3% of respondents said they … Read More
How Should Retailers Manage Contactless Disputes?
It has been over a week since Visa launched its contactless experience at this year’s New York Fashion Week: The Shows. In short, Visa’s partnership with NYFW was an opportunity to show merchants and consumers how seamless, secure and convenient this emerging payment can be for the retail landscape. Whether … Read More
It’s All About Communication (Even in Chargeback Responses)
Effective communication is key in any good relationship. In friendships, marriages, partnerships, coworkers, and even in the relationship between a merchant and the bank’s dispute analyst. Now, the last relationship may not seem like the others I listed. But effective communication is an absolute necessity when describing compelling evidence and … Read More
What Are The Best Tools For Dispute Management?
There are numerous tools that get the job done, but there are only a few tools that get it done right. For example, the claw-end of a hammer may help someone cut wood. But it will be less time-consuming (and far more efficient) if that wood was cut by a … Read More
The Asset Your Company Already Has for Handling Disputes
Setting up dispute management in-house may sound like a daunting task. Especially for companies that currently outsource disputes or do not have a formal method of handling disputes. But there is no need to feel intimidated by this task because you have one of the greatest assets in fighting and … Read More
Authorization Time Limits: Explained
There are time limits at every stage of the dispute lifecycle. There are time limits for inquiries and retrieval requests, and there are time limits for chargeback responses. But there are also time limits within the transaction cycle, and authorization time limits have significant weight in the process. These time … Read More
How to Save Time from Chargeback Responses
Time is of the essence for all merchants. Every minute not spent on growth is another minute spent on other tasks, such as dispute management. Merchants are at a disadvantage if there is no clear documentation available to resolve disputes and submit chargeback responses. This why we took time to … Read More
Emails are a Great Tool for Preventing Disputes
Emails. I get a lot of them, and I’m sure you do too. In fact, as of 2018, there are about 124.5 billion business emails sent and received everyday. Consumers are not far behind after sending and receiving 111.1 billion emails everyday. In the sea of daily emails, there are … Read More
Why Is Managing Disputes Important For Merchants?
Just like any other part of running a business, customer disputes should not be ignored. Yet some companies have an (informal) protocol to either accept the dispute or simply ignore it altogether. This brings us to our question of the day: Why is managing disputes so important for your business? … Read More