Internet of Things (IoT) devices are all around us. Devices ranging from smart speakers, cars, refrigerators, light bulbs, printers, and more, can connect to each other and the internet to make our lives easier. IoT devices are quickly emerging as a new avenue for shopping and payments. By simply speaking a few sentences to a smart speaker, consumers can purchase an array of items and subscriptions. As a consumer, purchasing through an IoT device creates a … Read More
Cardholder Web Traffic Insights
At Chargeback, we occasionally see confused cardholders come to our site looking for help to dispute a charge against a merchant. Over the past few months, we have noticed an increase in what we call “cardholder traffic” coming onto one article in particular. That article is Pursuing Criminal Charges Against Gross Chargeback Fraud. The cardholder traffic is specifically coming from the searched question, “Can I go to jail for disputing a charge?” We thought this was … Read More
The Future of Payments 2020: Payment Trends Merchants Need to Know
Change is the only constant in life. This is especially true in the payments space where merchants have witnessed numerous changes from cash transactions in brick and mortar stores, to card transactions, mobile payments, and the rise of ecommerce. Merchants are set to see even more changes in the payments landscape as technology advances and because of other accelerating factors such as the COVID-19 pandemic. This article will present 2020 payment trends that merchants need to … Read More
How Return Policies Can Prevent Disputes
By creating a customer-centric, easy to work with, and well-researched return policy, it can prevent disputes and gain customer loyalty. Merchants are facing challenges and overcoming problems that they have never experienced before COVID-19. The combination of unique shopping circumstances, dangerous cardholder behavior (such as panic buying), and the cancelation of events put merchants at risk to receive an increase in disputes. Merchants are already seeing close to a 200% increase in payment disputes and chargeback … Read More
Visa’s Updated Policy for Subscription Merchants Offering Free Trials
Visa previously announced that starting April 18th, 2020, there will be updates to the rules and requirements surrounding free trials or introductory offers that roll into an ongoing subscription service. This change was going into place because Visa found that free trials and introductory offers that go straight into a subscription service cause problems for all parties involved. When the full subscription charge hits the cardholder’s account, it causes “problems for cardholders and [Visa] clients, including … Read More
ARC Changes Chargeback Policies in Light of COVID-19
{%%{base64content }%%} The Airlines Reporting Corporation (ARC) is an organization that provides ticket transaction settlements between airlines and travel agencies. Part of ARC’s function is to the management of debit memos and chargebacks. With travel bans, customers being unwilling or unable to travel, and the postponement of events, the travel industry is under pressure to make things right with customers and handle disputes. In light of the challenges COVID-19 has brought onto their partners, ARC is … Read More
COVID-19 Dispute FAQs
During this time, merchants are continually dealing with unique challenges. As card networks and merchants see an influx in dispute attempts, it is important merchants understand the dispute situations and what the cardholder’s rights are during the COVID-19 crisis. In this post, we will answer frequently asked questions surrounding the unique dispute situations caused by the virus. COVID-19 Dispute FAQs Physical Goods Disputes When do issuers have the right to dispute a physical goods transaction? When … Read More
How the COVID-19 Crisis is Affecting Merchants [Survey Results]
In this turbulent time of working from home, social distancing, and increased ecommerce sales, many merchants have prepared and innovated the best they can to maintain cash flow. The ways cardholders are spending during the COVID-19 crisis has already resulted in merchants receiving an increase of disputes. High numbers of ecommerce purchases, possible cutbacks in spending due to job loss or economic fear, high purchase volumes of essential goods, and postponed events creates the perfect environment … Read More
How to Prepare Your Company to Minimize Fraud Cost During the COVID-19 Crisis
The behavior of cardholders during the COVID-19 crisis is setting up merchants to receive an increased number of disputes in the coming weeks and months. The combination of ecommerce purchases, high purchase volumes as cardholders expect more weeks of quarantine, and the possible cut back in spending due to job loss or economic fear creates the perfect situation for fraud to emerge. These guidelines will help make sure your company retains your hard-earned revenue by preventing … Read More
All Major Card Brands Postpone April Release and Change Dispute Monitoring in Light of Coronavirus Pandemic
The behavior of cardholders during the COVID-19 crisis is setting up merchants to receive an increased number of disputes in the coming weeks and months. The combination of ecommerce purchases, high purchase volumes as cardholders expect many more weeks of quarantine, and the possible cut back in spending due to job loss or economic fear creates the perfect situation for fraud to emerge. In response to this expected rise in dispute volume, the card networks have … Read More