The best way to win a battle is to prevent one from happening in the first place. Sure, you may be eager to put up a good fight whenever you receive a chargeback. But issuers, acquirers and card networks are finding it more cost effective to resolve disputes before it … Read More
Chargeback on SoarPay’s New Podcast: Paypod
What Does Chargeback Do For Merchants? “To summarize in one sentence we automate dispute management and we enable Real-time Resolution. Why that is important is because we are trying to do three key things. We are trying to lower the dispute rate that merchants have. A lot of what we … Read More
Poor Product Descriptions and Ship Times Will Cost Merchants
Accurately conveying the product that you are selling online may seem obvious, but it is easier said than done. The customer buying your product only knows what you have told them about it. They have never touched, tried on, held, or even truly seen the product until after they completed … Read More
What Transaction Modifier Affects Physical Goods?
Let me frame a scenario. A merchant is devoting an ‘X’ amount of time to gather compelling evidence. This is to disprove a consumer dispute. Let’s say it involved a MasterCard transaction, and the associated reason code is 4853 – Cardholder Dispute. You provided the basic documents to prove your … Read More
[Report] How Can Cyber Attacks Hurt My Business?
eCommerce is abundant and growing. But merchants need to be vigilant as they are excited to tap into new markets worldwide. ThreatMetrix had detected and stopped 210 million cyber attacks in its first quarter in 2018. That is a 62% increase from what the risk solutions company experienced in the … Read More
The Three Faces of Fraud (Part III: True Fraud)
True fraud is the reason the chargeback process exists. It is a hassle for both merchants and cardholders alike. In the third and final part of The Three Faces of Fraud series, we will look at what true fraud is and the only way merchants can protect themselves from it. … Read More
What is Real-time Resolution?
Automation used to be a luxury. Now, it’s a necessity. Our journey turned into a revolution when we wanted to give merchants the tools for automated dispute management. We are still learning in how to make it better. And that’s what makes the Chargeback App adaptive to the card networks’ … Read More
What Transaction Modifiers Affect Digital Goods?
There’s always a criteria when responding to disputes. The reason code explains what compelling evidence is needed while the issuer checks if merchants properly formatted all of the documents within their response. Any infringement could put yourself in jeopardy of receiving a chargeback. And that’s not the only requirements you … Read More
Small Business Fraud Prevention Tips (from Experts)
Focus Training & Solutions is the UK’s leading provider of investigation and fraud prevention courses. They help SMBs and SMEs alike to become knowledgeable (and practical) in preventing fraud from internal and external threats. While they’re based across the Atlantic, we made sure that their tips are ready available online. Enjoy! … Read More
What Causes Disputes? (Hint: Might Be One of Your Teams)
Where do disputes come from? There’s more than one answer to this question. If you’re having trouble with chargeback fraud, friendly fraud or true fraud such as ID fraud, we recommend that you read its associated posts. However, there’s another source that causes disputes. And it’s somewhere within your business. … Read More