Click-and-Collect Disputes

Sydney VaccaroPhysical GoodsLeave a Comment

Click-and-Collect Disputes

As we learned from the LexisNexis report, fraud rates are already on the rise. Now with the holiday season upon us, merchants are expecting to see a surge in transactions. Unfortunately, they can also expect a rise in fraud too. Fraud attempts are expected to increase by 14% during the … Read More

What Is Account Takeover Fraud?

Sydney VaccaroFraud PreventionLeave a Comment

What is account takeover fraud_

The cost of account takeover fraud tripled last year, reaching an estimated $5.1 billion in the United States. This type of fraud is costly and frustrating for customers and merchants alike. Account takeover fraud is when a fraudster obtained valid credentials to takeover an online account. After gaining access to … Read More

Growing Cost of Fraud For Digital Goods

Sydney VaccaroDigital Goods1 Comment

Growing Cost of Fraud for Digital Goods

The LexisNexis 2018 True Cost of Fraud study surveyed 703 risk and fraud executives at targeted U.S. merchants. The respondents represented all channels, company sizes, industries, and payment methods to fully understand the cost fraud. This report found the overall cost of fraud and the number fraud attempts is continuing … Read More

Visa Token Service

Sydney VaccaroFraud PreventionLeave a Comment

Visa Token Service

Visa recently announced 20 new partners to their token services. These new partners include PayPal, Adyen, and Worldpay to name a few. By joining Visa Token Services, the 20 new gateway and payment partners can now tokenize digital payments for their merchant and payment clients. With the expansion to these … Read More

Dispute Response Tips for Analysts

Alex ForbessChargeback BasicsLeave a Comment

How Can A Dispute Analyst Improve In Their Job

Creating dispute response documents and understanding disputes are vital parts of the dispute analyst job. Here are all the key pieces of information merchants and analysts need to respond and analyze disputes. ***Author’s note: For a more thorough explanation on actionable documentation, please read How to Create a Chargeback Response … Read More

Loyalty Program Fraud

Sydney VaccaroFraud PreventionLeave a Comment

Loyalty Program Fraud

Loyalty programs are becoming more popular among retailers and restaurants. It makes sense that more merchants are hopping on the loyalty train. As you have probably heard before, “It costs more to earn a new customer than to retain one.” In fact, it can be 5 to 25 times more … Read More