Every merchant, no matter how diligent, has hiccups at times. Those operational hiccups can result in a bad review and a chargeback. In this post, we will dive into what merchants can to prevent bad reviews and chargebacks—and what to do when they occur. A chargeback or a dispute is when the card network demands a transaction reversal. This process is meant to serve as a form of consumer protection from fraudulent activity committed by both … Read More
5 Key Elements Of A Great Return Policy
Beatrix Potter is a professional tech writer at Professional College Paper Writers and Write My Essay. She enjoys writing about ecommerce and how to boost your online business. In today’s ecommerce market, a return policy is simply an essential part of the online shopping experience. It lets the customer know that they can safely try out your product without fully committing to something that’s not right for them. While it’s not technically a legal requirement in … Read More
How to Repair a Customer Relationship After a Dispute
It has become effortless for a cardholder to dispute a charge. Issuing banks can make the dispute process as simple as a few taps in their app. This ease can lead to customers disputing a transaction when they have a problem with the purchase instead of reaching out to the merchant to resolve it. This means opportunity for the merchant to correct the situation and mend the customer relationship was bypassed by the cardholder. So, how … Read More
What to Do When Customers Force Refunds Through Their Banks
Arslan Hassan is an electrical engineer with a passion for writing, designing and anything tech-related. His educational background in the technical field has given him the edge to write on many topics. He occasionally writes blog articles for Dynamologic Solutions. It is common to face customers who force refunds from businesses. This kind of request from a customer is known as a “chargeback.” Chargebacks can be one of the most frustrating elements of business for a … Read More
What is First-Party Fraud?
Visa recently announced that starting April of 2020, “the Visa Rules will be updated to ensure issuers, acquirers and their sponsored merchants control first-party fraud. First-party fraud is a concern for all parties in the payment ecosystem. This occurs when a cardholder seeks reimbursement or a credit for legitimately purchased goods and services, resulting in potential disputes and creating additional costs for all participants.” So, what is first-party fraud? Here is what merchants need to know. … Read More
Understanding The Growing Threat Of Organized Retail Crime In 2020
Molly Crockett is a tech security blogger for BoomEssays and UKWritings. Molly’s writing focuses on how businesses can help protect themselves against the threats at large. She is always seeking ways to help develop writing and research skills in young people, and she teaches for EssayRoo, an online writing service. Organized retail crime is a relatively basic sort of theft at the root and a far cry from the complexity of computer hacking and cybersecurity breaching. … Read More
Chargeback Cost: What is the True Cost of a Dispute
The dispute process was created to protect customers from fraudulent activities done by merchants and fraudsters. This process creates a payment landscape that makes cardholders feel safe making purchases from merchants they have never shopped with before. While the dispute process is a vital part of what makes the ecommerce economy work, it can also be an issue for merchants if they are not careful. So, what is the actual chargeback cost for merchants, and how … Read More
6 Tips to Boost Your Ecommerce Customer Service
Daniela McVicker is a passionate digital marketer. Daniela is interested in everything related to SEO and blogging. She collaborates with many authoritative websites where she shares her experience and helps marketers make their names in the online world. You can check her last review of Grabmyessay. Are you looking for a “magic wand” that will allow you to influence purchasing decisions and improve brand loyalty? The truth is that you don’t need a magic wand to … Read More
Chargeback Reversal: How to Regain Revenue
When a merchant receives a dispute, they have two options: one is to accept the dispute, which means they will not respond and lose the transaction amount from the sale. The second is responding to the dispute with the goal of a chargeback reversal. In this post, we’ll go through the process of a chargeback reversal and how a merchant can successfully regain their revenue. A dispute (also referred to as a chargeback) is a transaction … Read More
How Effective Dispute Management can Prevent Revenue Loss
An effective dispute management process is essential for any type of merchant that wants to retain hard-earned revenue. There are two sides to dispute management that prevent revenue loss. The first is to stop disputes before they happen. The second is to efficiently respond when they do. The first step to preventing revenue loss from disputes is to take preventative measures to stop disputes from ever happening. There are a couple of ways merchants can do … Read More