Visa recently announced 20 new partners to their token services. These new partners include PayPal, Adyen, and Worldpay to name a few. By joining Visa Token Services, the 20 new gateway and payment partners can now tokenize digital payments for their merchant and payment clients. With the expansion to these … Read More
How Can A Dispute Analyst Improve In Their Job?
There is always room for improvement, and dispute management is no exception. One challenge a dispute analyst faces is not just knowing what to improve, but also knowing how to improve. This post will explain just that. Here are all the key pieces of information merchants and analysts need to respond … Read More
Loyalty Program Fraud
Loyalty programs are becoming more popular among retailers and restaurants. It makes sense that more merchants are hopping on the loyalty train. As you have probably heard before, “It costs more to earn a new customer than to retain one.” In fact, it can be 5 to 25 times more … Read More
Dispute Analyst Job Description and Role
Dispute analysts are a vital part of managing disputes. Making sure you find and train the right people for the job is just as vital. This post will go over what you should put in your job description and the role your dispute analyst should play in your company. Losing … Read More
The Dispute Lifecycle (for Analysts)
If you are an avid reader of Our Blog, you may realize that disputes don’t exactly follow a linear path. Indeed, there are stages in the dispute lifecycle that make it seem it’s a straightforward process. But there is a lot of iteration within those stages, and not every dispute … Read More
Why Should I Respond To Fraud Disputes?
Fraud disputes are not always as they appear to be. We explored that in our latest Ebook, The Three Faces of Fraud. And yet, some merchants instinctively assume that a fraud dispute results in guaranteed revenue loss. We’re going to explain how that is not the case, and why merchants … Read More
Going From Clicks-To-Bricks? (Don’t Forget About Disputes!)
Ecommerce has given retailers more opportunities than they could have imagined. No obscure leases; no geographical limitations. All it takes is a website, an ecommerce platform, and a groundbreaking idea to jump start their business. And when they earn a loyal customer base online, retailers are given an opportunity to … Read More
The Card Verification of the Future (But it Still Won’t Work for Ecommerce)
Biometrics are becoming a part of our day-to-day lives. Most of us use biometrics verification multiple times a day. You may be using your fingerprint, face, iris, voice or other verifications just to unlock your phone. These biometric verifications have become so advanced that even when a person is wearing … Read More
Protecting Your Ecommerce Business From Cyber Attacks
***We enjoy shining the spotlight on fellow experts in tech, business and dispute management. Maddie Davis, co-founder of Enlightened Digital, has news (and advise) to share about cyber attacks in ecommerce. Enjoy!*** The foundation of any customer-consumer relationship is trust: trust in the quality of a product, the efficiency of … Read More
The Dangers of Outsourcing Dispute Management
Outsourcing dispute management may sound tempting at times. It is one less thing that your company has to manage internally, but there are dangers that come with outsourcing disputes. It can put your company’s security, win rate, and bottom line at risk. After major data breaches hitting every kind of … Read More