We all make mistakes, it is part of being human. Simple mistakes can lead to customers committing friendly fraud without even meaning to. Don’t let the “friendly” distract you from the “fraud” because friendly fraud accounts for 35% of fraud loss. This is the second part of The Three Faces of … Read More
[Wait] Should I Outsource Chargeback Management?
It depends. That may not be the answer you were hoping to hear. But it’s true. The decision to outsource chargeback management relies on numerous factors that vary from one merchant to another. And the amount of chargebacks can easily tilt the scale in either direction. But this question will … Read More
The Three Faces of Fraud (Part I: Chargeback Fraud)
There are three different types of fraudsters when it comes to customer disputes. In a three part series The Chargeback Lifecycle: A Tale of Three Fraudsters we will go over situations where each kind of fraud can happen. To kick off the series we will take a look at a … Read More
10 Tips to Prevent Disputes
We love how contributors add context into dispute management. Chanell Alexander from TrustRadius has tips for accounting and finance teams who have trouble with fraudulent chargebacks. Enjoy! A purchase may not go as planned. You may not know if you should issue a refund or fight a chargeback. There are … Read More
Here Are Trends (And Tips) On Synthetic Identity Fraud
Synthetic identity fraud is a growing concern that is under reported. EMV chips had limited the chances of a credit card being hacked. But that led fraudsters to an epiphany: if we can’t hack a cardholder, be a cardholder. Fraudsters are opening bank accounts with synthetic identities (we’ll say synthetic … Read More
Chargebacks Being Served At Your Local Restaurant
Our white paper examines the chargeback landscape of five U.S. industries. One of them is the restaurant industry and this article focus. We took a look at some data from the Federal Reserve Bank of Kansas City. And these metrics are an eye-opener for restaurant chains and restaurateurs alike. Let … Read More
Calculate Your Dispute Ratio (And Prevent Chargebacks!)
Anything can develop a risk. But the key is to know how much risk is involved, and what actions can you take in order to lower it. Real-time Resolution is a great start to reduce your risks of disputes and chargebacks. Getting some extra advice can help you reduce it … Read More
Grocery Merchants Receive Chargebacks
Chargebacks come in all sizes at the grocery store. Some are large and harmless, and others are small and detrimental. Our white paper, Industry Dispute Ratios, investigates how grocery merchants were impacted by revenue loss, chargeback occurrence and chargeback valuations. This will help current and aspiring merchants know what to … Read More
How Do You Handle Disputes on Amazon Seller Central?
Amazon is getting bigger. It was only recently that the e-commerce giant and JPMorgan Chase made public comments about a potential checking-account product, according to the Wall Street Journal. The initiative will target Millennials who are in favor of Amazon handling their finances and consumers who currently do not own … Read More
Chargebacks Are At The Nearest Gas Station
Today, we’re going to take a look at the Industry Dispute Ratios of petroleum merchants. These are the merchants who let travelers and locals refuel their gas tanks during their commute. Without merchants like you, communities cannot move from one destination to the next. And this excessive movement are riddled with chargebacks … Read More