Disputes Make the Ecommerce World Go Round

Sydney VaccaroIndustry TrendsLeave a Comment

Disputes Make the Ecommerce World Go Round

It should be nothing new when I tell you that ecommerce is the name of the game. Merchants are prioritizing their online strategies more than ever, and customers are not afraid to shop online. A recent survey of more than 1,000 online shoppers found that 47.3% of respondents said they … Read More

It’s All About Communication (Even in Chargeback Responses)

Sydney VaccaroChargeback Basics, Chargeback ResponsesLeave a Comment

It's All About Communication (Even in Chargeback Responses)

Effective communication is key in any good relationship. In friendships, marriages, partnerships, coworkers, and even in the relationship between a merchant and the bank’s dispute analyst. Now, the last relationship may not seem like the others I listed. But effective communication is an absolute necessity when describing compelling evidence and … Read More

Authorization Time Limits: Explained

Alex ForbessBusinessLeave a Comment

There are time limits at every stage of the dispute lifecycle. There are time limits for inquiries and retrieval requests, and there are time limits for chargeback responses. But there are also time limits within the transaction cycle, and authorization time limits have significant weight in the process. These time … Read More

How to Save Time from Chargeback Responses

Alex ForbessChargeback BasicsLeave a Comment

Time is of the essence for all merchants. Every minute not spent on growth is another minute spent on other tasks, such as dispute management. Merchants are at a disadvantage if there is no clear documentation available to resolve disputes and submit chargeback responses. This why we took time to … Read More