3 Steps to Comprehensive Dispute Management

How-To Manage Disputes In-House

With card-not-present claiming a greater share of total transactions every year, and card networks making streamlined dispute resolution a priority, it’s time for merchants of any kind, in any industry to take control of dispute management.

In this how-to guide, we’ll outline the three steps to creating, maintaining, and analyzing internal dispute management.

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3 steps to internal dispute management

Step One

Perform an Opportunity Audit

Step Two

Ready Your Internal Management

Step Three

Maintain Good Dispute "Hygiene"

Optimize in-house dispute management

Create and execute your in-house initiatives

The dispute process is lengthy, confusing, and time-consuming. But, effectively managing disputes allows you to recover revenue from instances of chargeback fraud and friendly fraud. With this guide, you’ll learn the questions to ask to understand your current chargeback landscape, how to choose the management method that best suits your company’s unique situation, and what KPIs to track for constant refinement of success.

What's inside the how-to guide

The questions to ask to understand your current dispute landscape.

How to choose the right approach for your company's needs.

The key performance indicators to track for constant refinement.

Detailed checklists for each of the three steps of your in-house initiative.

30, 60, and 90-day mock-assessment forms to benchmark your efforts.

See how much ROI in-house dispute management can generate

Optimizing your company’s dispute management is equally critical as the front-end fraud solutions you use to safeguard against large-scale fraud losses. Schedule a live demo with one of our dispute experts to start your free ROI analysis.

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