eBooks and Guides

We research topics, interview thought leaders, conduct surveys and share
content that will help our clients and partners succeed.

Manage Disputes In-House

A comprehensive, step-by-step guide to formulating and executing your company’s in-house dispute management.

Reason Code Encyclopedia

The only resource with every reason code from the four major card networks, time limits, and compelling evidence.

The Three Faces of Fraud

Three Faces of Fraud ebook will explain the situations and motives responsible for chargeback fraud, friendly fraud, and true fraud.


Industry Dispute Ratios

From chargeback ratios to merchant loss rates, you will gain a better understanding of how disputes and fraud impact five major industries.

Dispute Best Practices

Learn the foundational elements of post-transaction fraud and dispute management so you recover more fraud losses.

Customer Service Template

Craft a basic customer service policy for your store that helps reduce chargebacks, chargeback fraud and friendly fraud.


Chargebacks & Gift Card Fraud

Fraudsters look for products that allow quick monetization of stolen card data — which makes gift cards a prime target.

 

Resource Library




Events

There’s much to be said about in-person meetings in the digital age. Slightly nostalgic and extremely informative to say the least.

MEET UP

Reason Code Encyclopedia

Your comprehensive guide to reason codes, modifiers, time limits, and compelling evidence for the four major card brands.

EXPLORE CODES