eBooks and Guides

We research topics, interview thought leaders, conduct surveys and share content that will help our clients and partners succeed.

Chargeback Best Practices

Learn the foundational elements of post-transaction fraud and dispute management so you recover more fraud losses.

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Manage Chargebacks In-House

A comprehensive, step-by-step guide to formulating and executing your company’s in-house dispute management.

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Chargebacks & Gift Card Fraud

Fraudsters look for products that allow quick monetization of stolen card data — which makes gift cards a prime target.

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Reason Code Encyclopedia

The only resource with every reason code from the four major card networks, time limits, and compelling evidence.

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Customer Service Template

Craft a basic customer service policy for your store that helps reduce chargebacks, chargeback fraud and friendly fraud.

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