DisputeHub Academy: Dispute Education

Sydney VaccaroDisputeHub AcademyLeave a Comment

DisputeHub Academy_ Dispute Education
The goal of the Disputes and Chargebacks Certification Course is to guide merchants through the complex dispute process and take the final test with a big picture view and understanding of disputes.

Educating merchants on fraud, card network rules, and all things disputes has always been a priority for us at Chargeback. Now, we’ve taken this education to the next level with the introduction of DisputeHub Academy and the Dispute and Chargebacks Certification Course.

The goal of the Disputes and Chargebacks Certification Course is to guide merchants through the complex dispute process and take the final test with a big picture view and understanding of disputes.

Through videos, quizzes and a certification test, merchants will:

  • Understand the fundamentals of disputes and chargeback
  • Learn the chargeback process and key players, as well as how to create compelling dispute responses
  • Start your journey with dispute management

Who is the Disputes and Chargebacks Certification Course For?

This course is for everyone that comes in contact with disputes. But what you take away from the course will vary depending on the different levels of your dispute knowledge. Here is what you can expect to take away from the Disputes and Chargebacks Certification Course depending on your knowledge level:

Beginner

If you are just becoming familiar with disputes and the processes that surround them, this course is going to teach you all you need to know about dispute basics. This certification course takes you through all the parties involved, the steps merchants need to take, the processes done by each party, and more. The Disputes and Chargebacks Certification Course is a perfect introduction into the world of disputes.

Intermediate

If you have been around disputes but you don’t have a complete understanding of some stages or some of the processes are confusing to you, you will definitely benefit from this course. We will take you through all the details of the dispute process including transaction modifiers, time limits of card networks, pre-arbitration, and other critical details. Plus, it never hurts to brush up on the basics!

Expert

If you already eat, sleep, and breathe disputes, then this course will be a walk in the park and a basic level overview. But, it is a way for you to showcase your dispute knowledge with the world by getting your official certification. We have more courses on the roadmap for DisputeHub, so check back soon for more advanced content.

Ready to Get Started?

The Disputes and Chargebacks Certification course is completely free. Sign up here, today!