I want chargeback management.

Generate chargeback responses in seconds using your CyberSource data.

Get Started with Real-time Dispute Resolution

How the app works with CyberSource.

CyberSource and your shopping cart tech send relevant evidence into the Chargeback app.

Complete the response by adding and reviewing the compelling evidence from your data sources.

Send your processor the completed chargeback response you’ve downloaded via PDF or DOCx.

Everything needed for a winning response.

Timely.

Generate compelling chargeback responses from your CyberSource and shopping cart technology data in a matter of seconds.



Accurate.

Data is aggregated directly from the tech powering your ecommerce store, eliminating incorrect data pulling and copy+paste errors.

Relevant.

Every chargeback response is based on the requirements outlined by Visa, MasterCard, American Express, and Discover in their most-current rules and regulations.



On-demand.

Manage disputes your way instead of relying on outsourced chargeback management vendors. You’ll still have our expertise along every step of the way.

Make your fraud team more powerful.

Empower your fraud team to respond to more disputes more comprehensively, resulting in higher win rates. Whether your team is brimming with payments experts, or filled with individuals new to the dispute arena, the app streamlines response generation and compelling evidence identification.

Relevant data builds every response.


The PDF or editable DOCx of your completed chargeback response includes only relevant information from your data sources. Your industry, product, the type of transaction, and dispute category all impact the evidence required by the card network.

  •  

    AVS RESULTS

  • authorization_detailsAUTHORIZATION DETAILS
  • terms_and_conditionsTERMS AND CONDITIONS
  •  

    tracking_informationTRACKING NUMBERS


  • customer_communicationCUSTOMER CORRESPONDENCE
  •  

    screen_shotsSCREENSHOTS

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    sales_receiptsSALES RECEIPTS

  • product_detailsPRODUCT INFORMATION

What powers your store, powers us.



CyberSource and the shopping cart technology used to power your store also power Chargeback. Their transactional and customer data come together to paint a complete picture of the cardholder and their dispute.

Simplified chargeback responses.

Request an invitation to see if you qualify for our early-access beta program.

Get Started with Real-time Dispute Resolution