How to Reroute Shipments When a Dispute Happens

Sydney VaccaroEcommerceLeave a Comment

How to Reroute Shipments When a Dispute Happens

Rerouting shipments is something merchants, valid customers, and fraudsters can all use to their advantage. We will go over why each of these parties uses rerouting services and how merchants can use it depending on their shipping carrier. True and honest customers may need to reroute shipments for reasons that can range from the package being a gift and wanting it at delivered to their work instead of their home, a recent move overlapped with ship … Read More

How Product Descriptions Can Help Prevent Disputes

Sydney VaccaroEcommerceLeave a Comment

How Product Descriptions can Help Prevent Disputes

Ecommerce is amazing for many reasons. It connects customers and merchants from all over the world. It allows the customer to look at all the possible options for a product. Shoppers never have to leave the comfort of their home. The one thing ecommerce shopping does not have is the ability to touch and physically see the product. This is where some problems come in. Reason codes are provided in a dispute notification as a means … Read More

How a Basic Chatbot Could Reduce Your Return Rate

Emily VuittonEcommerceLeave a Comment


Patrick Foster of Ecommerce Tips—a leading blog and resource written by ecommerce professionals for ecommerce professionals—was kind enough to contribute this post to the Chargeback blog. We’re excited to share his ecommerce perspective and expertise. The convenience of online retail is mostly a good thing for merchants and customers alike, but it makes returns even more damaging. They’re often hard for buyers to arrange, souring them on the stores, and sellers must find time-sapping (and potentially … Read More

What is AVS and How Does it Help Prevent Fraud?

Sydney VaccaroEcommerceLeave a Comment

What is AVS and How Does it Help Prevent Fraud_

Fraud prevention should be a priority for all merchants. Putting into place preventive measures like using AVS can help merchants retain hard-earned revenue and prevent fees caused by customer disputes. Address Verification Services or AVS is a commonly used fraud prevention tool that matches the billing address of the purchaser against the address that the card issuer has on file. Its purpose is to ensure that the person making a purchase with the credit card is … Read More

The Card Verification of the Future (But it Still Won’t Work for Ecommerce)

Sydney VaccaroEcommerceLeave a Comment

The Card Verification of the Future (But it Still Won't Work For Ecommerce) (1)

Biometrics are becoming a part of our day-to-day lives. Most of us use biometrics verification multiple times a day. You may be using your fingerprint, face, iris, voice or other verifications just to unlock your phone. These biometric verifications have become so advanced that even when a person is wearing a hat or sunglasses, the phone will still be able to recognize the right face. With that kind of security guarding your smartphone, it only makes … Read More

What is Chargeback Flip Fraud?

Sydney VaccaroChargebacks, Ecommerce, Fraud Prevention, Reason CodesLeave a Comment

What is Chargeback Flip Fraud

The term “flipping,” when talking about fraud, is normally associated with fraudsters buying property. They will then resell it at an artificially inflated price for a considerable profit, even though they only made minor improvements to it. In the world of disputes, flip fraud has a little different meaning, but the same concept behind it. That is why we are going to explain what chargeback flip fraud is, how fraudsters are taking advantage of the chargeback … Read More

Emails are a Great Tool for Preventing Disputes

Sydney VaccaroEcommerce, Fraud Prevention1 Comment

Emails are an Important Tool in Dispute Management

Emails. I get a lot of them, and I’m sure you do too. In fact, as of 2018, there are about 124.5 billion business emails sent and received everyday. Consumers are not far behind after sending and receiving 111.1 billion emails everyday. In the sea of daily emails, there are a few types of emails that are very important to prevent disputes from happening. We will go over how your company can implement them and we … Read More

Ecommerce Platform Match-Up: Shopify vs. Magento

Alex ForbessEcommerceLeave a Comment

This may be old to say, ‘business is booming in ecommerce.’ Yes, everyone can open up an e-shop. But it takes some research to know which ecommerce platform is best-suited to store customer data, provide a unique user experience and, mostly importantly, integrate seamlessly with automated dispute management software. We are going to help you get an idea which one is best for you and your customers. Today’s post will showcase two of the most well-known … Read More

Poor Product Descriptions and Ship Times Will Cost Merchants

Sydney VaccaroEcommerce, Physical Goods, Reason CodesLeave a Comment

Poor Product and Ship

Accurately conveying the product that you are selling online may seem obvious, but it is easier said than done. The customer buying your product only knows what you have told them about it. They have never touched, tried on, held, or even truly seen the product until after they completed the transaction and the product is shipped to them. This is why product photos and product descriptions are so important for ecommerce merchants. If the customer … Read More

How to Take Advantage of Mobile Shopping

Alex ForbessEcommerce2 Comments

How to Take Advantage of Mobile Shopping

If the holiday shopping season has taught us anything so far, it is this: mobile shopping will continue to grow as the point of purchase. Thanksgiving and Black Friday started the season with a bang after earning $2.36 billion and $5.03 billion in online sales, respectively. Small Business Saturday earned $2.82 billion in online sales. And Cyber Monday? That online-centric holiday earned about $6.59 billion this year. The most interesting figure can be found within Cyber … Read More