7 Reasons Why Customer Service is so Important

Sydney VaccaroCustomer ServiceLeave a Comment

7 Reasons Why Customer Service is so Important

Kurt Walker has been working as an editor and copywriter at Edu Birdie and bestessays.com in London for three years. Apart from his career offering help with essay writing and running a writing service, he is also a professional content writer and journalist in such topics as inspiration, productivity, education, and technology. I have had a lot of time in my career with custom writing to talk to and even work with entrepreneurs, and that has … Read More

A Strict Return Policy May Cause Chargebacks

Sydney VaccaroCustomer Service1 Comment

Strict Return Policy May Cause Chargebacks (1)

Shopping online is easier and more popular than ever before. So it’s no surprise that the amount of returns will increase for merchants. Think about it. A customer purchases an item online. They won’t be able to feel the material, see it’s true size, or even touch the product until it arrives at their address. When the customer actually sees the product they may not like it. So they decide to return the item. The pain … Read More

6 (Not 5) Easy Strategies to Prevent Costly Returns

Emily VuittonCustomer Service2 Comments

How to Prevent Returns and Recover Revenue

Consumers return products for all types of reasons, from legitimate to frivolous. Understanding the reasons behind a return does wonders in expanding retailers knowledge of how to prevent them in the future. In an article recently published on Entrepreneur, Peter Sobotta the Founder and CEO of Return Logic, shares his niche expertise with merchants on preventing product returns. In the article 5 Easy Strategies to Prevent Costly Retail Returns, Sobotta begins by sharing three strategies that … Read More

Customer Service: How to Retain Customers

Scott StoneCustomer Service3 Comments

Customer Service Policy Guide and Template

A customer service policy provides a great amount of value. Not only for the customer himself, but for your organization as well. Without a policy, your business is at risk of losing loyal customers and losing potential customers to your competitors. According to Kissmetrics (Kissmetrics.com), 71% of consumers end a business relationship due to poorly designed or non-existent customer service policies. While 44% of customers switch to a competitor after a bad customer service experience. On … Read More

Social Media Changing Customer Service: What You Need to Know

Scott StoneCustomer Service

Twitter Marketing

Social media has, without a doubt, changed how businesses interact with their customers. Companies who take advantage of social media generally experience increased customer satisfaction. According to Nielsen’s “State of the Media – The Social Media Report 2012“, almost half of U.S. consumers use social media to ask questions, express satisfaction or address problems with products or services. One-third of social media users prefer “Social Care” to the phone. Social media should be considered a major element of … Read More

Top 10 Reasons for a Product Return

Cassi MatthewsCustomer Service17 Comments

Top Reasons For Product Returns

Let me first say this: a product return isn’t necessarily a bad thing. I say that with confidence…and it’s based on a six-year study from the University of North Carolina’s Flagler Business School. The study was done in 2009, but it’s still groundbreaking today. After all, the school looked at the return rates from various companies. And it turns out that there’s actually a “sweet spot” that equates to higher profits per customer sales. One company … Read More