Creating dispute response documents and understanding disputes are vital parts of the dispute analyst job. Here are all the key pieces of information merchants and analysts need to respond and analyze disputes. ***Author’s note: For a more thorough explanation on actionable documentation, please read How to Create a Chargeback Response [The Right Way]. This post explains all of the elements involved in drafting a response, and provides an example of how to draft a response for … Read More
If you are an avid reader of Our Blog, you may realize that disputes don’t exactly follow a linear path. Indeed, there are stages in the dispute lifecycle that make it seem it’s a straightforward process. But there is a lot of iteration within those stages, and not every dispute may be processed through every stage. In short, it can get overwhelming quickly if you are not familiar with all the stages in the dispute lifecycle.
Winning is awesome. Unfortunately, not every merchant finds themselves celebrating. That’s because their win rate might not be in par to their goals in dispute management. And if they keep missing their goals month after month, the result can range from a higher chargeback ratio to being on MasterCard’s MATCH list. No one wants any of that, so it’s important to improve your win rate wherever possible. Fortunately, we have 6 tips to help you do … Read More