Consumer Insights Survey: Customer Returns and Chargebacks

Scott StoneConsumer Insights7 Comments

Customer Returns and Chargebacks Survey Report

While inherently complicated, we strive to help merchants understand what chargebacks are and the process they follow. But even more difficult to ascertain is the consumer’s thought process and mindset when disputing a transaction. Is there a legitimate problem with the product? Is the shipping carrier experiencing issues? Or, worst of all, is the customer trying to circumvent a return policy or acquire a refund for a product they’re currently using (aka committing chargeback fraud)? Getting … Read More