Consumer Insights Survey: Customer Returns and Chargebacks

Scott StoneConsumer Insights7 Comments

Customer Returns and Chargebacks Survey Report

While inherently complicated, we strive to help merchants understand what chargebacks are and the process they follow. But even more difficult to ascertain is the consumer’s thought process and mindset when disputing a transaction. Is there a legitimate problem with the product? Is the shipping carrier experiencing issues? Or, worst of all, is the customer trying to circumvent a return policy or acquire a refund for a product they’re currently using (aka committing chargeback fraud)? Getting … Read More

6 (Not 5) Easy Strategies to Prevent Costly Returns

Emily VuittonCustomer Service2 Comments

How to Prevent Returns and Recover Revenue

Consumers return products for all types of reasons, from legitimate to frivolous. Understanding the reasons behind a return does wonders in expanding retailers knowledge of how to prevent them in the future. In an article recently published on Entrepreneur, Peter Sobotta the Founder and CEO of Return Logic, shares his niche expertise with merchants on preventing product returns. In the article 5 Easy Strategies to Prevent Costly Retail Returns, Sobotta begins by sharing three strategies that … Read More