Committing Chargeback Fraud is Easy

Sydney VaccaroChargebacks5 Comments

Laptop Fraud

With just a few clicks anyone can dispute a transaction. Money is immediately taken from the merchant and given a time limit as little as 10 days to prove that the customer was legitimate. From the merchant’s perspective many emotions come from receiving a chargeback. Disappointment, anger, panic, and even betrayal can all come from the customer’s actions. Especially if they did not try to resolve the issue with your company first. Some customers have legitimate … Read More

MasterCard Chargeback Time Limits

Emily VuittonChargeback Basics3 Comments

Chargeback Time Limits - MasterCard

The clock is ticking, again! Visa made changes in its time limits in April 2018 (view details here). But MasterCard chargeback time limits are just as important. And cardholders, issuers, acquirers, and merchants all must comply with these time limits.  Each reason code has its own conditions that affect the chargeback process. So it’s crucial to have this information upfront, so that you don’t lose time in gathering compelling evidence. This post has aggregated information from MasterCard’s … Read More

Visa Chargeback Time Limits

Emily VuittonChargeback Basics9 Comments

Chargeback Time Limits - Visa

Don’t go just yet! We need to know Visa’s new chargeback time limits. The world’s largest card network has different time limits for cardholders, issuing banks, acquirers. And that has changed since April 2018! But these new chargeback time limits are not set in stone. Reason codes with certain conditions can adjust certain timeframes. The circumstances can vary. And its details can be found in the tables below. The clock is ticking for your dispute response. … Read More

The Chargeback Process: Explained

Scott StoneChargeback Basics20 Comments

Chargeback Process Explained

The chargeback dispute process is not straight-forward. It’s no wonder we see merchants expressing their frustration about the chargeback process time and time again. That’s why it’s important for companies to be proactive in avoiding disputes and chargebacks in the first place. One of our previous articles explained what a chargeback, or dispute, means. The short answer is that a chargeback is a transaction reversal meant to serve as a form of consumer protection from fraudulent activity … Read More