Chargeback Is Joining Sift!

John MunroBusiness1 Comment

Better Together

Sift to Acquire Chargeback Giving Customers the First True End-to-End Fraud Solution

We couldn’t be more excited to share with you today that Chargeback and Sift are joining forces. It's incredible news for the customers, employees, partners, investors, and friends of Chargeback who have worked so hard to get us here today. To each of you, we say thank you! What’s even more exciting is that this is just the beginning.

Since our inception, we have worked tirelessly to create a better dispute management process and to build a SaaS platform that removes the pain associated with this historically manual endeavor where the merchant is guilty until proven innocent. As we partnered with our customers and listened closely to your feedback, we continued to hear requests for a comprehensive platform. We took your challenge, dug deeper, and worked harder to make our application a platform that delivered a suite of solutions, including:

  • Real-time Resolution, which prevents disputes and saves customers
  • Powerful integrations & data aggregation
  • Automated dispute response generation and submission
  • Analytics that provide the insights necessary to improve your business and capture and retain more revenue

Your gratitude was rewarding, and you saved loads of money, time, and headache using our platform. Yet, you continued to ask for more. In the end, it became clear what you really wanted was a platform that integrated the wide variety of applications that trust and safety and digital loss prevention teams use daily, not just a more comprehensive dispute management platform.

That is why it gives us great pride to share that we are joining Sift to deliver exactly what you needed. This combination provides a platform that offers a truly end-to-end actionable view of a transaction. From account creation to dispute resolution, our combined platform will increase your acceptance rates while lowering your dispute rates, and that’s just the beginning.

Like Chargeback, Sift is committed to providing the best solutions to help every business thrive and increase trust and safety online. Because both companies align on these core values, we believe this combination will allow every customer to get more out of their business.

Here are just a few of the exciting benefits our customers can expect:

  • Less true fraud with real-time machine learning and automated decisions
  • Increased score accuracy and decisioning from more granular data ingestion
  • Lower dispute rates from friendly fraud and less consumer confusion
  • Higher win rates from enhanced evidence that incorporates Sift Signals
  • Streamlined and expanded partners and integrations
  • End-to-end reporting and transparency
  • And in time, a single login for both fraud and dispute management

We could not have made it this far without your partnership, trust, and encouragement. Our commitment to you is that we will continue to listen closely to your feedback, and we hope you will continue to push us to improve every day.

On behalf of the truly RAD team at Chargeback... Onward!

Sift + Chargeback: Better Together


 - John

Learn how Chargeback and Sift are better together and we can do more than ever for your business→