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Real-time Resolution from Chargeback

Stop Friendly Fraud with Real-time Resolution

Real-time Resolution (RTR) enrolls merchants in Visa Merchant Purchase Inquiry (VMPI), allowing for real-time communication of customer, order, and product detail to over 120 million cardholders. With RTR, issuing banks use the additional details to decide if the dispute is invalid and prevent it from being filed. In cases of friendly fraud, the additional data helps jog the cardholder’s memory about the purchase. And in cases where the cardholder is trying to intentionally misuse their chargeback rights, the extra layer of confirmation acts as a critical deterrent from proceeding with the dispute.

Schedule a meeting with a dispute expert now to see how RTR stops disputes and saves revenue for your business →

Meet with a dispute expert →

Prefer to talk? Call us (801) 753-0800

RTR Results: In the first 30 days with RTR, this leading credit repair company was able to stop 1,827 Visa disputes from becoming chargebacks. Prior to RTR, the company was exceeding the acceptable limit for disputes in a period. Now, the company has moved well below the limit.

RTR stopped
0%
of Visa disputes initiated
RTR provided
$0k
in estimated savings
RTR reduced
0%
of Visa dispute volume

RTR Savings Calculator

  • RTR happens before Ethoca and Verifi Alerts. So be sure to use the total number of disputes initiated against your company, not just the net number after Alerts.

  • What is your average chargeback or invoice amount?
  • What does your merchant acquirer charge you per chargeback?
  • About how much do you pay for Issuer Alerts (Ethoca and/or Verifi)?
  • What do you pay your team or a 3rd party to respond to chargebacks?

How much can your company save?

RTR makes an impact on the bottom line in the first month. Use the calculator to estimate how much your company could save each year. Then, book a time with one of our dispute experts to see the full picture of RTR results.

Watch the on-demand demo to see how RTR works.

How much can you save in the first 30 days?

RTR makes an impact on the bottom line in the first month. Use the calculator to estimate how much your company could save in just 30 days. Then, book a time with one of our dispute experts to see the full picture of RTR results.

Schedule a Meeting

RTR Savings Calculator

  • RTR happens before Ethoca and Verifi Alerts. So be sure to use the total number of disputes initiated against your company, not just the net number after Alerts.

  • What is your average chargeback or invoice amount?
  • What does your merchant acquirer charge you per chargeback?
  • About how much do you pay for Issuer Alerts (Ethoca and/or Verifi)?
  • What do you pay your team or a 3rd party to respond to chargebacks?

“Since enabling Real-time Resolution, we’ve lowered our dispute volume by 20% compared to our old alerts provider. Chargeback gives us unmatched coverage, which lets us protect our merchant account from disputes.”

- Paul Smith, President

Privacy Patrol

“Since enabling Real-time Resolution, we’ve lowered our dispute volume by 20% compared to our old alerts provider. Chargeback gives us unmatched inquiry coverage, which lets us protect our merchant account from disputes.”

- Paul Smith, President

Privacy Patrol

Still wondering what RTR can really do?

Find out by scheduling a meeting with on of our dispute experts. They’ll work with you to understand your company’s unique situation, and what kind of impact you can expect RTR to have on your bottom line.