I want dispute management.

Use your Recurly data to create dispute responses in seconds.

Get Started with Real-time Dispute Resolution

The solution to dispute headaches.

Lightning-fast response generation.

You’re on the clock the minute you receive a dispute notification. Chargeback allows you to greatly reduce the time you typically spend responding to a chargeback.

Unparalleled data accuracy.

Inaccurate data renders your response useless. When you integrate Stripe and your shopping cart technology, you can rest assured that the data is accurate.

Compelling rebuttal copy.

Your dispute response is going to be decided by a real person. Responses powered by Chargeback include dispute-specific copy designed to make the strongest case.

Self-serve convenience.

Create dispute responses without granting access to third-party vendors, which increases the vulnerability and security of your online store.

Expert guidance.

Enjoy the convenience of our self-serve platform while still benefiting from our expert guidance, acquired through decades of payments and dispute experience.

How it works.

Relevant transaction and customer data from Recurly is identified and pulled into chargeback responses.

Add and review evidence to craft a winning response that’s specific to the dispute at-hand.

Download a complete chargeback response in a PDF or editable DOC and send to your processor.

Fraud teams, meet mission control.

Empower fraud teams through the only do-it-yourself dispute management platform. Eliminate the vulnerability created by third-party chargeback management vendors.

What’s in the response.

Your chargeback response is a multipage PDF or DOCx download, complete with the necessary compelling evidence (based on the reason code, dispute category, and your industry) to present a winning case to the issuing bank.

  • terms_and_conditionsTERMS AND CONDITIONS

    tracking_informationTRACKING NUMBERS



  • authorization_detailsAUTHORIZATION DETAILS


    sales_receiptsSALES RECEIPTS

  • product_detailsPRODUCT INFORMATION
  • customer_communicationCUSTOMER CORRESPONDENCE


Connect Recurly and start responding now.

Our self-serve software will guide you through chargeback response creation step-by-step, resulting in the most compelling response possible. Request an invitation to see if you qualify for our early-access beta program.

Get Started with Real-time Dispute Resolution