Visa Retrieval Request Reason Code 28
Description of Reason Code 28
Request for Copy Bearing Signature
Insights from Rules and Regulations
Request from the issuing bank for a copy of the transaction receipt bearing the cardholder's signature.
Note: Not applicable to a vehicle-specific fleet card transaction.
How to Win Reason Code 28
Respond to this chargeback by providing a copy of the transaction receipt bearing the signature that was used to verify the cardholder. An acquirer may reproduce the cardholder signature obtained using an electronic capture device. Your response must be legible enough for the cardholder to read or for the issuer to identify the account number. Alternatively, a payment token and must include the 12-digit identifier assigned by VisaNet to a request for a transaction receipt copy.
Transaction Modifiers applicable to Reason Code 28
- None
Additional Information About Reason Code 28
Reason code is categorized: Retrieval Requests, Visa
Use the Chargeback App to respond to Visa Retrieval Request Reason Code 28.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.