Visa Retrieval Request Reason Code 28

Emily Vuitton1 Comment

Visa Retrieval Request Reason Codes

Visa Retrieval Request Reason Code 28

Description of Reason Code 28

Request for Copy Bearing Signature

Insights from Rules and Regulations

Request from the issuing bank for a copy of the transaction receipt bearing the cardholder's signature.
Note: Not applicable to a vehicle-specific fleet card transaction.

How to Win Reason Code 28

Respond to this chargeback by providing a copy of the transaction receipt bearing the signature that was used to verify the cardholder. An acquirer may reproduce the cardholder signature obtained using an electronic capture device. Your response must be legible enough for the cardholder to read or for the issuer to identify the account number. Alternatively, a payment token and must include the 12-digit identifier assigned by VisaNet to a request for a transaction receipt copy.

Transaction Modifiers applicable to Reason Code 28

  • None

Additional Information About Reason Code 28

Reason code is categorized: Retrieval Requests, Visa

Use the Chargeback App to respond to Visa Retrieval Request Reason Code 28.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.


One Comment on “Visa Retrieval Request Reason Code 28”

  1. Pingback: Visa Retrieval Requests: New Requirements & Updates | Chargeback

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