Visa Chargeback Reason Code 77

Emily Vuitton2 Comments

Visa Processing Error Chargeback Reason Codes

Visa Chargeback Reason Code 77

Description of Reason Code 77

Non-Matching Account Number

Insights from Rules and Regulations

The merchant or the acquirer processed a transaction that did not receive an authorization and used an account number that does not match any account number on the issuer's master file. OR The originating member processed an original credit transaction using an account number that does not match any account number on the issuer's master file.

How to Win Reason Code 77

Provide legible transaction receipt or other documentation (for example: transaction log) to prove that the account number was processed correctly.

Transaction Modifiers applicable to Reason Code 77

  • None

Additional Information About Reason Code 77

Reason code is categorized: Point-of-Interaction Error, Visa

Use the Chargeback App to respond to Visa Chargeback Reason Code 77.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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2 Comments on “Visa Chargeback Reason Code 77”

  1. Pingback: Visa Chargeback Time Limits | Chargeback

  2. Pingback: Visa Claims Resolution (VCR): What Retailers Should Know | Chargeback

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