Visa Chargeback Reason Code 53

Emily Vuitton7 Comments

Visa Consumer Dispute Chargeback Reason Codes

Visa Chargeback Reason Code 53

Description of Reason Code 53

Not as Described or Defective Merchandise

Insights from Rules and Regulations

Either the goods or services did not match what was described on the transaction receipt or other documentation presented at the time of purchase. OR The merchandise received by the cardholder was damaged or defective (All excluding France Domestic). OR The cardholder disputes the quality of the goods or services (All excluding France Domestic).

How to Win Reason Code 53

You need to provide documentation to prove that the goods or service matched what was described, a rebuttal addressing the cardholder's claims, and if applicable, documentation to prove that the cardholder did not attempt to return the merchandise.

Transaction Modifiers applicable to Reason Code 53

Additional Information About Reason Code 53

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to Visa Chargeback Reason Code 53.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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