The cardholder contacted their issuer to dispute a purchase. This can be for a variety of reasons, such as non-receipt or damaged/defective merchandise. For full details, see applicable modifiers. An issuer may continue to use reason code 4841, 4855, 4859, and 4860, however, 4841, 4855, 4859, and 4860 will eventually be eliminated as valid message reason codes.

This chargeback may be reversed by supplying proof that the cardholder received the goods which fit the description at the time of the purchase. Specific compelling evidence based on applicable modifiers can be found in the modifiers section.

• Addendum/"No-Show" Dispute
• Counterfeit Merchandise
• Credit Not Processed
• Digital Goods Purchase of USD 25 or Less
• Non-Receipt
• Not As Described/Defective
• Recurring Transaction
• Timeshare Cancellation
• Transaction Not Completed

Reason code is categorized: Cardholder Disputes, MasterCard