Discover Retrieval Request Reason Code 04

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Discover Ticket Retrieval Request Reason Codes

Discover Retrieval Request Reason Code 04

Description of Reason Code 04

Transaction Documentation Request for Fraud Analysis

Insights from Rules and Regulations

The issuer’s security personnel requests transaction documentation in connection with a fraud investigation of a card transaction (other than ATM Transactions) where neither the cardholder nor any authorized user participated in or benefited from the transaction, and the cardholder disputes the transaction as fraud.

How to Win Reason Code 04

Provide documentation signed by the cardholder indicating that they agreed to the transaction or evidence that the goods or services purchased were received.

Transaction Modifiers applicable to Reason Code 04

  • None

Additional Information About Reason Code 04

Reason code is categorized: Discover, Ticket Retrieval Request

Use the Chargeback App to respond to Discover Retrieval Request Reason Code 04.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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