Description of Reason Code RG
Non-Receipt of Goods, Services, or Cash
Insights from Rules and Regulations
The cardholder challenges the validity of a transaction due to non-receipt of goods or services.
How to Win Reason Code RG
Provide proof, like receipts, work orders, signed documents, and proof of delivery, to display that the goods or services were delivered by you as directed by the cardholder. You can also provide written correspondence between you and the cardholder to establish receipt of goods or services.