Discover Chargeback Reason Code 05
Description of Reason Code 05
Good Faith Investigation
Insights from Rules and Regulations
The merchant accepted responsibility in response to a Good Faith Investigation Ticket Retrieval Request.
How to Win Reason Code 05
Evidence may be submitted to Discover that the cardholder received duplicate credits, if you've applied a credit to the card account in response to a Good Faith Inquiry and a chargeback was also processed because you accepted responsibility for the card transaction. In all other cases, this chargeback is final and non-appealable.
Transaction Modifiers applicable to Reason Code 05
None
Use the Chargeback App to respond to Discover Chargeback Reason Code 05.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.