American Express Chargeback Reason Code R13

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American Express Inquiry/Miscellaneous Error Reason Codes

American Express Chargeback Reason Code R13

Description of Reason Code R13

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Insights from Rules and Regulations

American Express did not receive a response to their Inquiry within the specified timeframe.

How to Win Reason Code R13

Provide proof you responded to the original Inquiry within the specified timeframe, or prove that a credit which directly offsets the disputed charge has already been processed.

Transaction Modifiers applicable to Reason Code R13

  • None

Additional Information About Reason Code R13

Reason code is categorized: American Express, Inquiry/Miscellaneous

Use the Chargeback App to respond to American Express Chargeback Reason Code R13.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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