Description of Reason Code F29
Card Not Present
Insights from Rules and Regulations
The cardholder denies participation in a mail order, telephone order, or internet charge. Note: Not applicable to Digital Wallet application-initiated transactions.
How to Win Reason Code F29
You'll need to provide proof that the cardholder participated in the charge (e.g., billing authorization, usage details, proof of delivery to the cardholder’s billing address, contract) or proof that the transaction contains a shipping address that matches a previously used shipping address from an undisputed transaction. You may also supply proof that you attempted to validate the CID and you did not receive a response, or you received an “unchecked” response. Similarly, you can provide proof that you validated the address via authorization and shipped goods to the validated address.