Description of Reason Code F14
Insights from Rules and Regulations
The cardholder claims they did not participate in this charge and you have not provided a copy of the cardholder’s signature to support the charge. Note: Not applicable to Card Not Present charges, Digital Wallet application-initiated transactions, and Digital Wallet contactless-initiated transactions, charges at CATs or charges that qualify under the No Signature/ No PIN Program.
How to Win Reason Code F14
Provide proof that this was a Card Not Present charge, proof that the charge qualifies under the No Signature/No PIN Program, or proof that the charge was completed at a customer activated terminal.
Transaction Modifiers applicable to Reason Code F14