American Express Chargeback Reason Code F14

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American Express Fraud Reason Codes

American Express Chargeback Reason Code F14

Description of Reason Code F14

Missing Signature

Insights from Rules and Regulations

The cardholder claims they did not participate in this charge and you have not provided a copy of the cardholder’s signature to support the charge. Note: Not applicable to Card Not Present charges, Digital Wallet application-initiated transactions, and Digital Wallet contactless-initiated transactions, charges at CATs or charges that qualify under the No Signature/ No PIN Program.

How to Win Reason Code F14

Provide proof that this was a Card Not Present charge, proof that the charge qualifies under the No Signature/No PIN Program, or proof that the charge was completed at a customer activated terminal.

Transaction Modifiers applicable to Reason Code F14

  • None

Additional Information About Reason Code F14

Reason code is categorized: American Express, Fraud

Use the Chargeback App to respond to American Express Chargeback Reason Code F14.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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