American Express Chargeback Reason Code C32
Description of Reason Code C32
Goods/Services Damaged or Defective
Insights from Rules and Regulations
The cardholder claims to have received damaged or defective goods or services.
How to Win Reason Code C32
Supply proof refuting the cardholder’s claim that the goods or services were damaged or defective (provided that, in the case of goods, they were not returned to you), or proof that the cardholder agreed to accept the goods as delivered, or proof that the goods/services were not returned to you.
Transaction Modifiers applicable to Reason Code C32
- None
Additional Information About Reason Code C32
Reason code is categorized: American Express, Card Member Disputes
Use the Chargeback App to respond to American Express Chargeback Reason Code C32.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.