Description of Reason Code C32
Goods/Services Damaged or Defective
Insights from Rules and Regulations
The cardholder claims to have received damaged or defective goods or services.
How to Win Reason Code C32
Supply proof refuting the cardholder’s claim that the goods or services were damaged or defective (provided that, in the case of goods, they were not returned to you), or proof that the cardholder agreed to accept the goods as delivered, or proof that the goods/services were not returned to you.
Transaction Modifiers applicable to Reason Code C32