Description of Reason Code C28
Cancelled Recurring Billing
Insights from Rules and Regulations
Cardholder claims to have canceled or attempted to cancel recurring billing charges for goods or services. Merchants must discontinue all future billing for this recurring billing charge.
How to Win Reason Code C28
To respond, provide a copy of your cancellation policy, an explanation of your procedures for disclosing it to the cardholder, and details explaining how the cardholder did not follow the cancellation policy. Alternatively, you can provide proof that the cardholder has not canceled and continues to use the service or receive the goods. As always, if you've issued a credit to offset the disputed charge, provide proof that a credit has already been processed.
Transaction Modifiers applicable to Reason Code C28