American Express Chargeback Reason Code C28
Description of Reason Code C28
Cancelled Recurring Billing
Insights from Rules and Regulations
Cardholder claims to have canceled or attempted to cancel recurring billing charges for goods or services. Merchants must discontinue all future billing for this recurring billing charge.
How to Win Reason Code C28
To respond, provide a copy of your cancellation policy, an explanation of your procedures for disclosing it to the cardholder, and details explaining how the cardholder did not follow the cancellation policy. Alternatively, you can provide proof that the cardholder has not canceled and continues to use the service or receive the goods. As always, if you've issued a credit to offset the disputed charge, provide proof that a credit has already been processed.
Transaction Modifiers applicable to Reason Code C28
- None
Additional Information About Reason Code C28
Reason code is categorized: American Express, Card Member Disputes
Use the Chargeback App to respond to American Express Chargeback Reason Code C28.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.