Description of Reason Code C14
Paid by Other Means
Insights from Rules and Regulations
The cardholder has provided American Express with proof of payment by another method.
How to Win Reason Code C14
To respond, provide documentation showing that the cardholder’s other form of payment was not related to the disputed charge, or proof that the cardholder provided consent to use the card as a valid form of payment for the disputed charge, or show that a credit which directly offsets the disputed charge has already been processed.
Transaction Modifiers applicable to Reason Code C14