American Express Chargeback Reason Code C08

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American Express Cardmember Dispute Reason Codes

American Express Chargeback Reason Code C08

Description of Reason Code C08

Goods or Services Not Received or Only Partially Received

Insights from Rules and Regulations

The cardholder claims to have not received (or only partially received) the goods/services.

How to Win Reason Code C08

For goods, provide proof of delivery; including delivery date and full shipping address. For services, provide proof that the services were provided and the dates the services were provided, or a signed completion of work order showing the cardholder received the services and dates that the services were used/provided. Already issued a credit? Provide proof that a credit which directly offsets the disputed charge has already been processed. You can also include evidence to prove a direct connection between the person who received the goods and services and the cardholder (e.g., photographs, emails).

Transaction Modifiers applicable to Reason Code C08

Additional Information About Reason Code C08

Reason code is categorized: American Express, Card Member Disputes

Use the Chargeback App to respond to American Express Chargeback Reason Code C08.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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