American Express Chargeback Reason Code C08
Description of Reason Code C08
Goods or Services Not Received or Only Partially Received
Insights from Rules and Regulations
The cardholder claims to have not received (or only partially received) the goods/services.
How to Win Reason Code C08
For goods, provide proof of delivery; including delivery date and full shipping address. For services, provide proof that the services were provided and the dates the services were provided, or a signed completion of work order showing the cardholder received the services and dates that the services were used/provided. Already issued a credit? Provide proof that a credit which directly offsets the disputed charge has already been processed. You can also include evidence to prove a direct connection between the person who received the goods and services and the cardholder (e.g., photographs, emails).
Transaction Modifiers applicable to Reason Code C08
Additional Information About Reason Code C08
Reason code is categorized: American Express, Card Member Disputes
Use the Chargeback App to respond to American Express Chargeback Reason Code C08.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.