The cardholder claims to have not received (or only partially received) the goods/services.

For goods, provide proof of delivery; including delivery date and full shipping address. For services, provide proof that the services were provided and the dates the services were provided, or a signed completion of work order showing the cardholder received the services and dates that the services were used/provided. Already issued a credit? Provide proof that a credit which directly offsets the disputed charge has already been processed. You can also include evidence to prove a direct connection between the person who received the goods and services and the cardholder (e.g., photographs, emails).

• Airline Transaction
• Digital Goods Download
• Site to Store

Reason code is categorized: American Express, Card Member Disputes