American Express Chargeback Reason Code C05

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American Express Cardmember Dispute Reason Codes

American Express Chargeback Reason Code C05

Description of Reason Code C05

Goods/Services Canceled

Insights from Rules and Regulations

The cardholder claims that the goods or services ordered were canceled.

How to Win Reason Code C05

Respond to this chargeback by providing a copy of your cancellation policy or terms and conditions, an explanation of your procedures for disclosing it to the cardholder, and details explaining how the cardholder did not follow the cancellation policy or terms and conditions. If you've already issued a credit, include proof that a credit which directly offsets the disputed charge has already been processed.

Transaction Modifiers applicable to Reason Code C05

  • None

Additional Information About Reason Code C05

Reason code is categorized: American Express, Card Member Disputes

Use the Chargeback App to respond to American Express Chargeback Reason Code C05.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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