American Express Chargeback Reason Code C04

Emily Vuitton3 Comments

American Express Cardmember Dispute Reason Codes

American Express Chargeback Reason Code C04

Description of Reason Code C04

Goods or Services Returned or Refused

Insights from Rules and Regulations

The goods or services were returned or refused, but the cardholder did not receive credit.

How to Win Reason Code C04

You'll need to supply a written explanation refuting the cardholder’s claim that goods were returned to your business. If the items were returned, provide a copy of your return policy, an explanation of your procedures for disclosing it to the cardholder, and details explaining how the cardholder did not follow the return policy, or a copy of the charge record indicating the terms and conditions of the purchase with details explaining how the cardholder did not follow the policy. If goods/services refused, provide proof that the goods/services were accepted (e.g. signed delivery slip if the goods were delivered, screen print showing use of the service if service was provided via internet). If you've already issued a credit, provide proof that a credit which directly offsets the disputed charge has already been processed.

Transaction Modifiers applicable to Reason Code C04

  • None

Additional Information About Reason Code C04

Reason code is categorized: American Express, Card Member Disputes

Use the Chargeback App to respond to American Express Chargeback Reason Code C04.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.


3 Comments on “American Express Chargeback Reason Code C04”

  1. Pingback: 'Return Item Chargeback' - Two Perspectives | Chargeback

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