American Express Inquiry Reason Code 691

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American Express Inquiry Reason Codes

American Express Inquiry Reason Code 691

Description of Reason Code 691

Request for Support/Itemization

Insights from Rules and Regulations

The cardholder is not disputing the charge(s), but is requesting support and itemization.

How to Win Reason Code 691

Provide the requested documentation.

Transaction Modifiers applicable to Reason Code 691

  • None

Additional Information About Reason Code 691

Reason code is categorized: American Express, Inquiries

Use the Chargeback App to respond to American Express Inquiry Reason Code 691.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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