American Express Inquiry Reason Code 691
Description of Reason Code 691
Request for Support/Itemization
Insights from Rules and Regulations
The cardholder is not disputing the charge(s), but is requesting support and itemization.
How to Win Reason Code 691
Provide the requested documentation.
Transaction Modifiers applicable to Reason Code 691
- None
Additional Information About Reason Code 691
Reason code is categorized: American Express, Inquiries
Use the Chargeback App to respond to American Express Inquiry Reason Code 691.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.