American Express Inquiry Reason Code 024

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American Express Inquiry Reason Codes

American Express Inquiry Reason Code 024

Description of Reason Code 024

Goods Damaged/Defective

Insights from Rules and Regulations

The cardholder claims the order arrived damaged or defective and requests return authorization.

How to Win Reason Code 024

If the cardholder's return is not permitted, please provide a copy of your return or refund policy and explain how the cardholder is not compliant.

Transaction Modifiers applicable to Reason Code 024

  • None

Additional Information About Reason Code 024

Reason code is categorized: American Express, Inquiries

Use the Chargeback App to respond to American Express Inquiry Reason Code 024.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.


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