American Express Inquiry Reason Code 021

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American Express Inquiry Reason Codes

American Express Inquiry Reason Code 021

Description of Reason Code 021

Goods/Services Canceled

Insights from Rules and Regulations

Either the cardholder claims the good(s) or service(s) were canceled or expired, or they're claiming to be unsuccessful in their attempts to cancel the good(s) or service(s) with you (the merchant).

How to Win Reason Code 021

You can issue a credit, or provide a copy of your cancellation policy/contract signed by the cardholder and discontinue future billings.

Transaction Modifiers applicable to Reason Code 021

  • None

Additional Information About Reason Code 021

Reason code is categorized: American Express, Inquiries

Use the Chargeback App to respond to American Express Inquiry Reason Code 021.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.


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