American Express Inquiry Reason Code 004
Description of Reason Code 004
Non-Receipt
Insights from Rules and Regulations
The cardholder has not received the good(s) or service(s) that was ordered.
How to Win Reason Code 004
Provide the service, ship the order, or provide proof of delivery or services rendered.
Transaction Modifiers applicable to Reason Code 004
- None
Additional Information About Reason Code 004
Reason code is categorized: American Express, Inquiries
Use the Chargeback App to respond to American Express Inquiry Reason Code 004.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.