13.9 Non-Receipt of Cash or Load Transaction Value

Alex Forbess1 Comment

13.9 Non-Receipt of Cash or Load Transaction Value

Description of Reason Code

Non-Receipt of Cash or Load Transaction Value at ATM

Insights from Rules and Regulations

The cardholder participated in the transaction and did not receive cash or load transaction value, or received a partial amount.

How to Win Reason Code

Provide a copy of the ATM cash disbursement transaction or load transaction record containing at least an account number, transaction time or sequential number identifying the individual transactions, and an indicator that confirms that the ATM cash disbursements or load transaction values were successful.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.9 Non-Receipt of Cash or Load Transaction Value.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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One Comment on “13.9 Non-Receipt of Cash or Load Transaction Value”

  1. Pingback: Visa Claims Resolution (VCR): What Retailers Should Know | Chargeback

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