13.7 Cancelled Merchandise/Services
Description of Reason Code
Cancelled Merchandise/Services
Insights from Rules and Regulations
The cardholder claims that the merchant had charged him or her for a merchandise/service that was cancelled.
How to Win Reason Code
Provide proof that the disputed transaction was not cancelled, and that the cardholder did not give any demand to cancel said transaction.
Transaction Modifiers applicable to Reason Code
None
Additional Information About Reason Code
Reason code is categorized: Consumer Disputes, Visa
Use the Chargeback App to respond to 13.7 Cancelled Merchandise/Services.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.