13.7 Cancelled Merchandise/Services

Alex Forbess2 Comments

13.7 Cancelled Merchandise/Services

Description of Reason Code

Cancelled Merchandise/Services

Insights from Rules and Regulations

The cardholder claims that the merchant had charged him or her for a merchandise/service that was cancelled.

How to Win Reason Code

Provide proof that the disputed transaction was not cancelled, and that the cardholder did not give any demand to cancel said transaction.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.7 Cancelled Merchandise/Services.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

LEARN MORE