13.4 Counterfeit Merchandise

Alex Forbess1 Comment

13.4 Counterfeit Merchandise

Description of Reason Code

Counterfeit Merchandise

Insights from Rules and Regulations

The cardholder claims that the purchased merchandise was counterfeit.

How to Win Reason Code

Provide proof that the purchased merchandise is authentic, and that the cardholder knew of its quality during the transaction.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.4 Counterfeit Merchandise.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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