13.4 Counterfeit Merchandise
Description of Reason Code
Counterfeit Merchandise
Insights from Rules and Regulations
The cardholder claims that the purchased merchandise was counterfeit.
How to Win Reason Code
Provide proof that the purchased merchandise is authentic, and that the cardholder knew of its quality during the transaction.
Transaction Modifiers applicable to Reason Code
None
Additional Information About Reason Code
Reason code is categorized: Consumer Disputes, Visa
Use the Chargeback App to respond to 13.4 Counterfeit Merchandise.
The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.