13.2 Cancelled Recurring

Alex Forbess3 Comments

13.2 Cancelled Recurring

Description of Reason Code

Cancelled Recurring Transaction

Insights from Rules and Regulations

The cardholder withdrew permission to charge the account for a recurring transaction or, in the Europe Region, an installment transaction (All Regions) OR The acquirer or merchant received notification that the cardholder's account was closed or, in the Europe Region, facilities were withdrawn or the cardholder was deceased, before the transaction was processed (All Regions). OR The transaction amount was not within the range of preauthorized amounts by the cardholder, or the merchant had agreed to notify the cardholder before processing each recurring transaction, and the merchant either: did not notify the cardholder in writing at least 10 calendar days before the transaction date, or notified the cardholder at least 10 calendar days before the transaction date but the cardholder did not consent to the charge (US/Domestic Only).

How to Win Reason Code

Provide documentation to prove that the service was not cancelled or to show that neither you nor the acquirer were notified that the account was closed. In all regions excluding Europe, you may also provide documentation to prove that the transaction was not previously charged back.

Transaction Modifiers applicable to Reason Code

None

Additional Information About Reason Code

Reason code is categorized: Consumer Disputes, Visa

Use the Chargeback App to respond to 13.2 Cancelled Recurring.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.

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