12.5 Incorrect Amount

Alex Forbess4 Comments

12.5 Incorrect Amount

Description of Reason Code

Incorrect Transaction Amount

Insights from Rules and Regulations

The acquirer processed an adjustment of an ATM cash disbursement or a PIN-authenticated Visa Debit transaction and one of the following; the adjustment posted to a "non-sufficient funds" account and the adjustment was processed more than 10 days after the transaction date, the adjustment was processed more than 45 days from transaction date, an adjustment was processed more than once for the same transaction, or the cardholder disputes the validity of the adjustment because of the adjustment amount or because the original transaction was cancelled or reversed (US Domestic).

How to Win Reason Code

Provide the original transaction date and the trace number.

Transaction Modifiers applicable to Reason Code


Additional Information About Reason Code

Reason code is categorized: Point-of-Interaction Error, Visa

Use the Chargeback App to respond to 12.5 Incorrect Amount.

The Chargeback App determines acceptable evidence based on network rules and can automatically gather the evidence needed to win by integrating to your payment services and sales platform.


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